This Cookie Policy explains how [Legal Entity] (“AsherSupport,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit our marketing site or use the AsherSupport help desk and scheduling platform (the “Service”). It should be read together with our Privacy Policy.
What are cookies?
Cookies are small text files that a website stores on your device when you visit. They let a site remember information about your visit — such as whether you are signed in or which theme you prefer — so the site works properly and remembers your choices next time. Similar technologies, such as local storage and session storage, serve comparable purposes; where we refer to “cookies” in this policy, we mean these technologies as well.
How AsherSupport uses cookies
We use cookies primarily to operate the Service — keeping agents securely signed in, remembering interface preferences, and understanding how the Service performs so we can improve it. We do not use cookies for advertising, cross-site tracking, or building marketing profiles, and we do not sell your data or share it with data brokers.
Categories of cookies we use
| Category | Purpose | Required? |
|---|---|---|
| Strictly necessary | Authentication and session cookies. The application uses a login session, and these cookies are what keep agents and administrators signed in as they move between pages. They also support core security functions such as protecting against cross-site request forgery. The Service cannot function without them. | Yes — always active |
| Preferences | Remember choices you make to personalize your experience, such as your light or dark theme selection and other interface settings, so you do not have to set them again on each visit. | No — optional |
| Analytics / performance | If enabled, these help us understand aggregate usage — such as which features are used and where errors occur — so we can measure and improve performance. They are not used to identify you individually or for advertising. | No — optional |
| Advertising / tracking | We do not use advertising or cross-site tracking cookies, and we do not sell your data. | None used |
Third-party cookies from integrations
Some features rely on third-party services, and those providers may set their own cookies when their functionality loads. For example:
- [Zoom] — when scheduling or joining video meetings through the Service, [Zoom] may set cookies governed by its own cookie and privacy policies.
- [payment processor] — when you view or complete billing and subscription checkout, our payment processor may set cookies to process the transaction securely and prevent fraud.
These third parties control their own cookies, and their use is governed by their respective policies rather than this one.
How to control cookies
Most browsers let you view, block, or delete cookies through their settings, and you can usually set your browser to warn you before a cookie is stored. The steps vary by browser — check your browser’s help pages for details.
Please note that if you block or delete strictly necessarycookies, essential features will break — in particular, you will not be able to sign in or stay signed in to the Service. Blocking preference or analytics cookies is safe and will not prevent you from using the Service, though some conveniences (such as remembering your theme) may no longer work.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal or operational reasons. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice.
Contact us
If you have questions about this Cookie Policy or our use of cookies, contact us at [privacy@ashersupport.com]. This policy is governed by the laws of [Jurisdiction].